At Design Solutions, we specialize in high-end, full-home interior design tailored to luxury clientele.
As we continue to grow and expand our presence—especially within the South Florida and NYC markets—we are seeking a dedicated and dynamic Client Relations & Sales Coordinator to support our client experience and front-end operations.
The Opportunity
We’re looking for someone who is detail-oriented, proactive, and eager to grow within the luxury design space. This individual will play a key role in strengthening client relationships and optimizing the initial stages of our client journey—from first contact to onboarding.
Key Responsibilities
● Use MLS and other data sources to research potential clients
● Own and manage our CRM system and sales pipeline to ensure timely follow-up and lead tracking, including email and SMS message sequences, templates, and email blasts
● Answer and route front office calls with courtesy and professionalism
● Return any missed calls in a timely manner
● Qualify leads over the phone
● Handle all inbound and outbound communications with prospective and current clients
● Identify and nurture relationships with qualified high-end clients through networking events
● Build Design Solutions’ referral network by fostering relationships with key partners such as architecture firms, realtors, and other industry professionals to generate inbound referrals
● Manage referrals and referral tracking to other vetted design firms for unqualified leads
● Prepare customized client pitch decks and other sales presentations
● Respond to emails and questions from potential clients, partners, and vendors
● Ensure effective communication between the design, sales, and marketing teams
● Work with clients to answer questions and guide them through the design process from end-to-end, ensuring a premium level of customer service, attention to detail, and relationship management
● Work with CEO’s assistant to coordinate calls and meetings as needed with prospective and existing clients
What We’re Looking For
● 2+ Years of experience in sales or client relations within a luxury-focused industry (e.g., interior design, real estate, fashion, or hospitality)
● Proven track record closing deals from lead→contract
● Must have experience with outbound, phone-based sales
● Excellent verbal and written communication skills with a polished, professional presence
● Bilingual (English/Spanish or English/Portuguese) highly preferred
● CRM proficiency and tech-savvy mindset
● Highly organized, self-motivated, and service-driven
● Ability to work independently and consistently meet KPIs
● Able to represent the brand with professionalism, discretion, and a refined sense of hospitality.
...Are you a sharp writer with a passion for content that performs? Do you love storytelling,... ...advertising agency, is hiring a Digital Content Specialist to join our Client Services... ...campaigns, and social media. Social Media Management : Draft and schedule posts across...
...fill the role of Freelance Assistant Global Merchandising. We are working on a five day a week/40 hour freelance assignment with a top... ...business or big milestone week) with occasional remote work from home If you meet the required qualifications and are interested...
...Health Care is the employer of choice in South Jersey. Short DescriptionFunctions in the role of providing a safe environment for patients requiring close observation. Assists in providing direct, indirect, and non-patient care responsibilities. Contributes to quality...
...JOB SUMMARY The Administrative Assistant facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks. RESPONSIBILITIES Maintains filing systems as assigned. Retrieves information as requested...
...Chief Financial Officer (CFO) Affordable Housing & LIHTC Sector Location Greater Los Angeles Area (To be considered for this position, you MUST have recent Affordable Housing/LIHTC experience and you MUST be able to commute to the office in the greater LA area...