Customer Support Specialist Job at Insight Global, Irvine, CA

QkZUaWNpSWtENDRPWWxSWHdSODlseUpYaHc9PQ==
  • Insight Global
  • Irvine, CA

Job Description

Required Skills & Experience

  • 1-3+ years of customer support experience within a healthcare or regulated industry
  • Bachelors Degree
  • Strong communication and documentation skills

Nice to Have Skills & Experience

  • Complaints experience
  • Medical Device experience

Job Description

Insight Global is looking for a Customer Complaints Analyst to work on a long-term ongoing contract for a large enterprise Medical Device company located in Irvine, CA. This role is a contract projected to be 3+ years that provides health benefits, PTO, and holiday pay.

This role will be a hybrid role, working on-site 2-3 days a week and remote the following days. While in this position, you will be receiving an average of 12-15 calls per day regarding medical device product issues. While this is an average, there are days where 20+ calls are received. You will be dedicating time to documentation practices into various software systems and escalating via proper channels when required. The person in this position will trained for 4+ months prior to even taking a customer call. Around 6+ months the training will end and the employee will be responsible for conducting complaints and documentation with continued education and support.

Compensation : $22/hr to $26/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Job Tags

Contract work, Long term contract, Ongoing contract, 2 days per week, 3 days per week,

Similar Jobs

AJC Logistics LLC

Import Export Specialist Job at AJC Logistics LLC

 ...specialized in Truck Brokerage, Ocean & Air Freight Management Services, Third Party Logistics, International Freight Forwarding and Customs House Brokerage for importers and exporters in the United States including Puerto Rico and the Caribbean. Our core competency is to... 

Adelphi Staffing

Nurse Anesthetist (CRNA) Job at Adelphi Staffing

 ...Job Quick Facts: Specialty: Nurse Anesthetist (CRNA) Job Type: Locum Tenens Facility Location: Springfield, MO Service Setting: Inpatient Reason For Coverage: Supplemental Coverage Period: Oct 27, 2025 - Ongoing Coverage Type: Clinical only... 

Burnett Specialists Staffing | Recruiting

Building Engineer - South Austin Job at Burnett Specialists Staffing | Recruiting

 ...A prestigious commercial property management company is seeking a Building Engineer and Sr. Building Engineer. They own 100% of their commercial assets and provide a very stable career track with a ton of growth potential. They offer competitive pay rates, bonuses and... 

StevenDouglas

Digital Asset Manager Job at StevenDouglas

 ...The Digital Asset Manager is responsible for organizing, managing, and maintaining all digital assetsprimarily product photography, video, and...  ...for uploading, tagging, archiving, and retrieving digital content. Collaborate with creative, e-commerce, and product teams... 

FetchMe

Catering Delivery Driver Job at FetchMe

 ...reliable, deliver great customer service and be able to use your own vehicle to make deliveries. It is that simple. Most deliveries take about 30 minutes between the hours of 9 and 2 and drivers average $30-$45 earned per delivery and take place between 9-2pm.This a great...