Job Description

Locations

Hemlock Michigan USA-48626

100% onsite

1 Year + contract

M-F, 8am - 5pm.

No OT expected

Interview Process: One Round Video Panel Interview, Second Round possible if needed

Candidates must have 1-2 years desktop support experience. Ability to work independently is a required soft skill.

• Perform Active Directory Administration duties.
• Provide limited support for corporate mobile devices.
• Work with cloud applications (Microsoft and 3rdparty)
• Troubleshooting Cisco VPN connectivity.
• Provide remediating and minimizing anti-virus threats.
• Provide remote connection & utilization.
• Perform imaging and deployment of MS workstations.
• Perform asset lifecycle management skills.
• Support various browsers to include (Edge, Chrome, etc.).
• Provide Installation & configuration of various software packages.
• Provide Installation & configuration of Security Software and patching.
• Troubleshoot and install printer installations/ ink replacements.
• Provide divisional support for Mac OS and hardware (rarely).
• Provide End user equipment moves (disconnect/reconnect).
• Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
• Work across the media team, corporate events, and IT for meeting support and problem resolution.
• Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
• Escort IT Vendors for other IT Teams (where permitted)
• Documentation (records) management, on-boarding (Training) of new hires, and provide conference room support.
• Demonstrate flexibility and willingness to change priorities at a moment’s notice.
• Ensure discreet handling of all business and maintains the highest level of confidentiality. Provide remote and onsite technical assistance, including smart hands tasks.

Experience/ education:

• High school diploma is minimum requirement. Associate's degree preferred.
• Prior computer/server/networking hardware experience beyond imaging and deployment.
• Proficient in time management and task prioritization.
• Excellent communication and interpersonal skills.
• Effective organization and planning skills, with ability to handle changing priorities.
• Must be a self-starter, able to work in team environment and motivate others.

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