Desktop Support Specialist Job at SISL Global, Valley City, OH

QmxydWR5Z3NCNGNQWmxkYXh4UTRsaWRRZ1E9PQ==
  • SISL Global
  • Valley City, OH

Job Description

Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.· Install, configure, and maintain operating systems, software applications, and system updates.· Perform root cause analysis to identify recurring technical problems and develop solutions.· Excellent in troubleshooting break/fix issues of windows and mac computers· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.· Collaborate with IT team members on projects, upgrades, and implementations.· Maintain accurate records of work performed, issues, and resolutions using the company'sticketing system.· Provide remote support and troubleshooting for users working from home or in the field.· Train and mentor junior support technicians as needed.· Ensure compliance with IT policies, security protocols, and best practices.· Perform routine maintenance and inspections to ensure optimal performance of equipment· Build and maintain strong relationships with end users and ensure user satisfactionQualifications:· Associate or bachelor’s degree in information technology, Computer Science, or relatedfield, or equivalent work experience.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Stormont Vail Health

Social Worker - Care Transformation Job at Stormont Vail Health

A Brief Overview Social Workers are professionals trained to provide social work/case management services to patients, their families, and their support persons/systems in both ambulatory and inpatient settings. This includes the professional activity of assisting individuals...

WSS / Foot Locker

Senior Director Human Resources Job at WSS / Foot Locker

 ...across the enterprise to support the WSS Banner to meet and exceed the business needs in todays and future retail landscape. This Senior HR Director will work in a collaborative manner effectively navigating the matrix across multiple business functions to provide support... 

Tekton

Manufacturing Operator Job at Tekton

About the company Tekton, Inc. is a family-owned company in Grand Rapids, Michigan. We are dedicated to making the best hand tools you will ever own, and we start by designing the products that we personally believe in and want to own ourselves. We focus especially on...

Carter Lumber

CDL Class A Driver Job at Carter Lumber

 ...a stable, predictable schedule that allows you to be home every night, youll have the opportunity to build your career to whatever you...  ...on action items related to the inspection reports Maintain driver logs in accordance with DOT regulations Qualifications... 

Radiant Systems Inc

Electrician Journeyman - No Experience Required Job at Radiant Systems Inc

Title: Electrician Journeyman Location: : Red Oak TX USA Duration: 03+ Months Position Summary : Job Description: Electrician Journeymen. Industrial/Commercial Experience needed: Industrial or Commercial. NO Residential experience will apply...