Job Description

Position Overview

As the Director of Operations, you will play a pivotal role in overseeing and optimizing company operations. You will be responsible for shaping the strategic direction of projects, ensuring seamless execution, and driving efficiency and quality throughout the organization. The ideal candidate will possess a strong understanding of multi-location management, business acumen, and a proven ability to lead and inspire a multifaceted team.

Responsibilities

Key member of the Senior Leadership Team

• Develop a culture that embraces continuous improvement, is client-focused, and promotes an environment designed to enable employees to achieve personal and professional satisfaction through their daily activities.
• Drive revenue and growth through commercial and operational excellence.
• Improve the customer experience by ensuring operational excellence, reducing costs, and exceeding customer expectations.
• You’ll develop and maintain productive professional relationships and agreements with our vendors.
• Provide synergies enabling efficient operations and ensuring customer service requirements are met.
• Provide regular performance updates to the business owners.
• Develops and recommends division operations policy within the Operations Department.
• As a member of the company’s Leadership Team, you will collaborate closely with the leaders of other departments to shape our organizational strategy and drive its successful execution.
• By leveraging data and insights alongside industry benchmarks and best practices, you will strategically drive informed decision-making and enable continuous improvement across our operations.
• As determined, you’ll attend trade shows, organization events, and more as needed to stay abreast of developments in our industry.

Team Management

• Leading and managing our operations team, you will foster a culture of excellence, growth, and collaboration.
• You will run your weekly team meetings and one-on-one check-ins with a focus on developing and empowering your team to deliver exceptional outcomes and ensure client satisfaction and loyalty.
• You’ll provide professional development and supervisory support for both managers and branch personnel, in direct and indirect ways, as you’ll be accountable for the largest team in the company.
• You’ll partner closely with our recruiting team to attract, recruit, hire, and retain top talent.
• Lead the creation of annual personal objectives for all direct reports. Effectively utilize regularly scheduled meetings and performance evaluations to provide meaningful performance feedback.
• Drive continuous improvement initiatives; enhance sales and operations processes by communicating performance standards, developing joint improvement initiatives, and actively soliciting formal feedback. Works on implementation with business owners.
• You will set the company’s operational strategy and oversee its execution. Creating strategic plans with an eye for both the short and the long term.

Financial Responsibilities

• Working with the accounting team, you’ll create and manage your departments’ budget and costs effectively, striving to exceed company targets for customer satisfaction, gross margin, cash flow and direct labor cost performance. You’ll support collections efforts and make sure we get paid.
• You’ll establish strong relationships with subcontractors and suppliers, negotiating agreements and ensuring high levels of performance.
• Defines and recommends objectives in each area of operations. Develops specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.
• Reviews and approves cost control reports, cost estimates, and workforce and facilities requirements.
• Prepare annual budgets in support of corporate directives and expansion goals.
• Manage the quarterly and annual budgeting process and P&L responsibilities.

Facilities

• Spearhead opening new locations, building out the infrastructure and managing the operations in these new branches.
• Regular branch visits to ensure operational discipline and key initiatives are being executed.
• Ensuring that all operations and facilities comply with company policies and SOPs.
• Ensure full operational compliance with all site procedures and applicable regulations.
• Ensures safety, health, and environmental compliance are included in everyday activities. Works with managers to improve employee engagement in safety, health, and environmental initiatives.

Requirements

• 10 or more years of professional experience and six or more years of experience managing operations in a product-based environment; experience in wholesale distribution is a plus.
• Advanced proficiency with productivity and business software systems and job management platforms, including Google Workspace and CRM software.
• Attention to detail with solid strategic problem-solving skills. Accountable, proactive, and thoughtful.
• Able to take part in the emergency response program to answer the call when our customers or team need your services.
• Able to work independently and as part of a team.
• Skilled oral and written communicator in all types of situations; excellent presenter in person and virtually.
• Valid California Driver's license - must have a satisfactory driving record with no DUIs and be insurable under standard insurance rates.

Who You Are

• Your exceptional communication skills, trustworthiness, and innate empathy enable you to build strong relationships with clients and colleagues alike. You measure your success by the success of those around you and are genuinely invested in supporting their growth and development.
• You are passionate about optimizing operational processes, problem solving, driving efficiency, and achieving results. You believe that planning is essential for success and necessary to create the right strategy.
• You possess a data-driven mindset, utilizing various metrics and insights to inform your decision-making and drive continuous improvement.
• Thriving in fast-paced environments, you are a results-oriented individual who is committed to providing the best possible experience for our valued customers.
• You are adept at managing your calendar and leveraging technology tools to optimize your productivity. Strong time management, attention to detail, and prioritization are second nature to you.
• You are a seasoned leader who leads by example, inspiring others to step up and deliver their best work. Your commitment to continuous learning and improvement sets you apart.
• You are ready to embrace growth and understand that true mastery requires dedication, effort, and a willingness to learn from both successes and failures.

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