Job Description

Director of Operations

On behalf of our client, The Schaaf Group is honored to extend the following opportunity!

Are you a Powerhouse Operator who thrives at the intersection of strategy, solutions, and execution? Are you seeking the opportunity to be part of something that is truly beautiful, not just functional ? Love turning chaos into clarity? Ready to join a company that is fast-growing, with a purpose-driven brand ? Read on…..

Our client founded this company on love and respect, with deep and thriving roots in the industry. They are driven by a powerful purpose: to bring light, beauty, and joy into everything they do. They are more than a team—they are a passionate force for good . With positivity, respect, and kindness as the foundation, they cherish every opportunity to serve clients and help them succeed. Committed to a culture of excellence, they stay proactive and solution-oriented, with an ownership mindset . They create impact through bold action and a relentless commitment to solutions . They value kindness and optimism and balance our hustle with a lot of fun!

THE OPPORTUNITY

We're looking for a bold, hands-on Director of Operations to lead the charge in a game-changing role. This isn’t just about keeping the engine running—this is about fueling liftoff to new altitudes and driving operational brilliance!

You won’t just “manage” ops—you’ll build, optimize, and elevate them into a world-class experience engine, taking the helm of production, inventory, and fulfillment , driving end-to-end operational excellence . This is a high-impact leadership role at a pivotal time, with the opportunity to build and unite a high-performing team. Truly a meaningful opportunity! If you have scaled systems, led teams, and turned complexity into clarity (and maybe had some fun doing it), this could be your home!

You’ll be central to the rollout of EOS (Entrepreneurial Operating System) and part of the core leadership team shaping our next chapter.

WHAT YOU WILL DO

• Lead and scale operations across production, inventory, and fulfillment, building trust, accountability, and momentum.
• Build and empower a high-performing team with clarity and momentum.
• Turn complexity into clarity through smart systems and agile workflows.
• Spearhead our adoption of EOS (Entrepreneurial Operating System) as a core member of the EOS Leadership Team, helping to drive alignment, clarity, and traction across the organization.

WHAT YOU BRING

• A proven track record of scaling operations in a fast-moving environment.
• Mastery of logistics, systems, and team leadership.
• Experience with (or a strong grasp of) EOS implementation.
• A knack for turning obstacles into opportunities.
• Your values-aligned leadership style that balances hustle with heart.
• Oversee global operations end-to-end , ensuring we deliver on quality, efficiency, and customer wow!
• Run cross-functional projects with balance and foresight—helping us grow smart.
• Own logistics strategy —keeping inventory flowing, customs in check, and every shipment on point.
• Champion systems accuracy and process improvements that make everything (and everyone) work better.
• Stay on top of international compliance and QA standards, ensuring excellence from materials to delivery.
• Collaborate with Finance to maintain operational budgets, identify smart savings, and ensure we’re set up to scale.
• Build and maintain our internal resource library so everyone has access to clear, useful, and current knowledge.
• Oversee facilities and security logistics—from storage to supplies—so the physical spaces work as hard as our people do.

MUST HAVES

• 8+ years in Operations, with experience spanning strategy, project management, and international logistics.
• 5+ years as a People Manager— you delegate wisely, motivate consistently, and lift others up.
• Known for being a critical thinker with laser-sharp attention to detail and follow-through.
• 100% on-site in Seattle (we collaborate in real time!)
• Comfortable traveling domestically and internationally to maintain partnerships and gather insight.

QUALIFICATIONS, SKILLS, AND ABILITIES

• Optimistic and solution-oriented, grit is a core part of your DNA!
• Proven track record of building teams, systems, and solutions that scale
• Passion for delivering an exceptional customer experience—your work reflects care and intention.
• Strong interpersonal and communication skills—you know when to listen, when to challenge, and how to connect.
• Organized, analytical, and strategic—you see both the puzzle and the pieces.
• Tech-savvy, with experience in systems like NetSuite, Shopify, and Google Suite/MS tools.
• Bonus: You love jewelry, adornment, and appreciate the detail behind the sparkle!
• Ability to travel - domestically and internationally - for EOS, maintaining vendor relationships, and industry knowledge.

Our client encourages applications from people of color, women, those with disabilities, LGBTQIA individuals, immigrants, and anyone else who has faced discrimination or oppression, as a result of their identities.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to remain stationary 50% or more of the time.
• Able to move about inside the office to access necessary office equipment and resources.
• Able to operate a computer and other office equipment, such as a scanner, copy machine, and printer.
• Constantly access, handle, and use non-electronic resources, including products of a very small size.
• Occasionally moves equipment and other office resources up to 50 pounds.
• Ability to inspect, recognize, observe, assess, compare, detect, discern, and distinguish office resources, necessary documents and reporting, physical product, and other organizational resources.

WHY JOIN US?

Because we don’t just want you to help us grow—we want you to grow with us . This is your chance to shape the future of a purpose-driven company that’s as serious about impact as it is about joy.

If you're ready to build something beautiful, make bold moves, and lead with meaning, we want to meet you.

Sound like you (or someone you know)?

Let’s talk. Or message us directly—we’d love to connect!

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