Director of Resident Services Job at LHH, Bay County, FL

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  • LHH
  • Bay County, FL

Job Description

Job Description

Resident Services Department, comprised of approximately 60

staff members who provide supportive and clinical services to individuals and families who have

experienced homelessness and reside in supportive housing sites in San Francisco.

Reporting directly to the Chief Executive Officer (CEO), the Director of Resident Services (DRS) is a key member of the leadership team, guiding the overall delivery of all resident services and

coordination with housing operations department, and community partners. Using evidence based

practices, welcomes residents/participants into their new homes, while encouraging

greater self-sufficiency across three drivers: Housing, Income, and Resourcefulness. Case

Management Model uses data to understand the resident/participant experience and includes intensive retention services; strength-based case management support and service planning; mental health, substance use and crisis intervention services; information and referral; and empowerment/community development for residents/participants.

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