Job Description

Company Description

Located in beautiful South Beach, The Balfour is a historic Art Deco boutique hotel rooted in the iconic Ocean Drive. Historic and hip, yet classic and modern, The Balfour offers our team members and guests to create their own story. We have an exciting opportunity to join our team. Come join The Originals and unlock up-leveled experiences at our hotel.

Job Description

Under the general guidance of the Restaurant General Manager, The F&B J1 Intern is responsible for meeting, greeting, and seating guests, in a friendly, courteous, and professional manner. The ideal candidate will be able to seat guests and manage the flow of reservations to maximize the guest experience. They will also be responsible for answering the phone and taking, tracking, and organizing reservations, to-go orders, and special requests.

Duties & Functions:            

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say “yes” and “thank you” often!
• Greet all guests warmly
• Maintain a clean and organized reception area
• Approaches guest and collects information needed to assist with seat and bar arrangements
• Constantly provides guests with accurate information about the restaurant and property as well as entertainment offered in each
• Works with a sense of urgency to anticipate guest and team members needs when the opportunity arises
• Maintains knowledge of the restaurant floor plan and table numbers, seating the room evenly and consistently per management’s instruction
• Communicates with management, and service staff immediately to rectify any and all guest needs and requests
• Ensure work area is in compliance with the Florida health codes at all times
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Knowledge of Open Table preferred
• Must have an exceptional personality and hospitality driven attitude
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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