Job Description

Position Description

The Department Manager, Health Information Management (HIM) is responsible for managing and directing the overall performance of either a specified unit/section within an HIM department, managing an HIM Department in its entirety, or managing multiple HIM sites depending upon size and scope of the sites. The HIM Manager manages and coordinates HIM Operations for at least three hospitals across a multi-facility integrated healthcare system ensuring that health information supports patient care, business operations and regulatory compliance. This position is responsible for the staffing, quality, productivity and overall performance of the area of responsibility including compliance to applicable regulatory standards and the targets established by Revenue Cycle Operations. The HIM Dept. Manager works closely with all department managers/supervisors, administrators and the medical staff to problem solve and establish workflows which serve the patient, the care givers, the hospital’s business operations and the HIM functions.

Essential Duties and Responsibilities

1) Manages HIM staff including recruiting, hiring, training, scheduling, payroll, disciplinary action, performance evaluations, new hire orientation, training, assignment work, and counseling to effectively meet operational needs in accordance with hospital policies and procedures regarding human resource management.

2) Ensures department performance is consistent with productivity, quality and compliance expectations by maintaining knowledge of current health information regulations (local, system and legal compliance), monitoring department and individual performance, implementing quality and productivity standards and programs. Compiles reports and presents performance data. Coordinates and participates in external regulatory reviews.

3) Responsible for the daily operations of the HIM functions including staffing, system maintenance, maintaining up-to-date policy and procedures, assigning daily work, ensuring appropriate workflow, coordinating health information with the other key RCO functions of coding, clinical improvement documentation, RAC, PFS processes, ensuring that the necessary medical record information is available accurately and timely.

4) Serves as an expert user/administrator of Health Information technology systems in order ensure proper functionality and triages any issues to appropriate individual(s). Works with others on the health care team to problem-solve system issues and find solutions to meet needs. May lead or assist with system implementations and upgrades.

5) Serves as a resource and advisor to local hospital leaders and medical staff regarding health information issues by problem-solving and establishing work flows that ensure appropriate medical record completion and content. Participates on committees or teams. Serves as onsite HIM internship instructor, as appropriate and approved, for university students.

6) Communicates information by preparing, analyzing, and distributing reports and making presentations to share Health Information outcomes to organizational leaders. Responsible for managing a labor and expense budget and assisting with preparing capital requests.

7) Assists the leadership and local administration with assessment, investigation, recommendations and follow-up on new technology, projects, goals, targets, and business initiatives.

8) All other duties, as assigned.

Scope—In Terms of Financial Indicators (if applicable to the job)

Meets or exceeds facility DNFB goals.

Meets or exceeds annual budget expectations (including any staff and cost reduction initiatives).

Number of direct reports is generally 5 to 15. (12 for this role)

Manages one or two (maximum) facilities if managing all HIM Operations; may manage one or two functions across multiple facilities.

Typical Qualifications

Bachelor's Degree in HIM with an RHIA, credential is preferred. Will consider other Bachelor's Degree with at least 5 years of experience working in an HIM Department. And will also consider Associate's Degree in HIM with an RHIT credential and management experience.

Knowledge of: HIM operations; hospital EMRs/EHR and other information and billing systems/applications; HIPAA regulations and regulatory agency guidelines (e.g., The Joint Commission); revenue cycle operations; Medical Staff structure, Rules & Regulations and Bylaws; and Quality & Safety standards.

Strong skills in: Analyzing & trending data, written, verbal and interpersonal communication; monitoring performance; managing, leading, coaching and mentoring HIM associates; Microsoft Office software products; and, managing multiple projects and timelines. RHIA or RHIT credentials are required.

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