Ready Mix Concrete Customer Service/Dispatch Job at Martin Marietta, Farmers Branch, TX

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  • Martin Marietta
  • Farmers Branch, TX

Job Description

Are you ready to start a new career with a LEADER in the industry and WORLD CLASS team!

What we offer:

  • Competitive hourly pay
  • Annual Pay Increases
  • PTO Available as of DAY ONE
  • Opportunities to grow with company
  • 401(k) plan with company match
  • Employee Pension plan (at no cost to employees)
  • Full Medical, Health & Wellness Benefits start on FIRST DAY

Position Summary

The Customer Service Representative/Dispatch position is responsible for providing world class customer service, placing new phone orders, and changing existing orders for ready-mix customers.

Requirements

  • Answers the phones and places new orders
  • Call customers as needed for dispatchers
  • Responsible for total customer satisfaction
  • Speak to our customers in a positive and friendly manner
  • Answer customer’s questions on concrete products
  • Learn to type tickets to Ensure timely delivery
  • Learn to monitor jobs: determine if delivery rates are correct; if jobs can be started earlier, or where there are delays on PM jobs
  • Inform shop of trucks with mechanical problems
  • Inform maintenance of plant problems
  • Assist Drivers in finding job sites
  • Get assistance to Drivers in emergencies
  • Inform Customer Representatives of problems on jobs that need their expertise and/or assistance
  • Wash out Drivers as early as possible
  • Learn to take orders for current day and/or future delivery as needed
  • Learn to make moves or changes in orders for customers
  • Other duties as required

Minimum Education and Experience

  • High school degree or equivalent required,
  • Experience in the ready mix concrete industry and a strong understanding of concrete, ad mixtures, and aggregate is preferred
  • Experience using COMMAND data dispatch system is a plus

Knowledge, Skills, and Abilities

  • Strong computer, phone, and customer service skills
  • Excellent communication and organizational skills
  • Ability to multi-task in a fast-paced environment
  • Willing to work various hours including overtime
  • Ability to maintain composure in all situations and not become defensive or irritated
  • Knowledge of DFW and surrounding geographic area

Job Tags

Hourly pay,

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