Job Description

Be the Face of Excellence – Join Our Team as a Receptionist / Hospitality Specialist!

Are you known for your warm smile, sharp attention to detail, and ability to keep things running smoothly—no matter how busy it gets? We’re looking for a polished and personable Receptionist / Hospitality Specialist to be the welcoming presence at the heart of our office.

In this client-facing role, you’ll do more than just greet visitors—you’ll create memorable first impressions, support high-level meetings and events, and help ensure our workplace experience is nothing short of five-star. If you thrive in a fast-paced environment, enjoy being a go-to problem solver, and take pride in delivering seamless service, this opportunity is for you.

Schedule: Monday – Friday, Full-Time

Pay Rate: $26–$27/hour

Location: Onsite at a prestigious law firm

Key Responsibilities

Reception & Client Services

Greet all visitors, attorneys, and staff with professionalism, warmth, and efficiency.

Answer and direct calls using a multi-line phone system.

Manage guest registration and issue access cards via the building’s visitor management system.

Maintain a clean, organized, and professional front desk and lobby area.

Assist visitors with Wi-Fi, directions, transportation, and general inquiries.

Meeting & Conference Room Coordination

Prepare and manage meeting rooms, including AV setup, catering logistics, and room configurations.

Confirm daily meeting details in the reservation system and support real-time needs as they arise.

Liaise with internal departments and vendors to ensure flawless meeting execution.

Provide on-the-floor meeting support, ensuring organizers have all materials and assistance needed.

Hoteling & Workspace Management

Monitor and manage daily hoteling reservations.

Follow up on cancellations and no-shows to ensure efficient space utilization.

Assist staff with booking workspace and resolve any conflicts that arise.

Event & Catering Support

Place and track catering orders with attention to dietary restrictions, timing, and budget.

Set up and break down food/beverage services for meetings and events.

Coordinate event logistics including supplies, guest amenities, and setup needs.

Concierge-Level Support

Arrange car services, restaurant recommendations, and other amenities for clients and guests.

Support internal celebrations with thoughtful gestures (e.g., flowers, gifts).

Serve as a resource for office and neighborhood information.

Reporting & Communication

Maintain records of room usage, guest traffic, service requests, and vendor support.

Provide monthly reports on meeting space utilization and hospitality metrics.

Communicate regularly with building management, vendors, and internal stakeholders.

What We’re Looking For

5+ years in a receptionist, hospitality, or client-facing role (law firm or professional services preferred).

Exceptional communication and customer service skills.

Highly organized and proactive, with strong attention to detail.

Ability to remain calm, composed, and professional under pressure.

Tech-savvy: proficient in Microsoft Office and quick to learn new systems.

Friendly, polished, and approachable—you represent the first impression of the firm.

Internal candidates only: The compensation outlined is applicable for candidates that are fully qualified for the role based on their education and experience. If Forrest Solutions selects an internal candidate that does not meet the full requirements of the role; the position structure, title, and compensation may be adjusted accordingly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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