Job Description

Role: Retail Operations Specialist

Role type: Individual Contributor

Shift: 8:00 AM to 5:00 PM CST

Locations: Austin TX(Onsite)

Job Summary:

As a Store Support Coordinator, you will be the first line of support for our retail stores, ensuring smooth day-to-day operations by resolving issues related to systems, and store processes.

You will work closely with store teams, IT, and L2/3 teams to deliver timely and effective solutions that enhance the in-store experience for both employees and customers.

Key Responsibilities:

• Provide first-level support for store operations, including POS systems, inventory discrepancies, and procedural queries.
• Monitor and respond to support tickets and calls from store teams in a timely manner.
• Triage through available documentation and knowledge or escalate to appropriate teams while ensuring clear documentation and follow-up.
• Maintain accurate records of support activities and contribute to knowledge base documentation.
• Collaborate with cross-functional teams to identify and implement process improvements.

Qualifications :

• 2–3 years of experience in retail operations or store support preferred.
• Strong communication, probing and problem-solving skills.
• Familiarity with retail systems (POS, ticketing tools) in nice to have
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused mindset with a proactive approach to issue resolution.

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