Job Description

Service & Parts Coordinator

Rochester Hills, MI 

Our Client is looking for a detail-oriented Service & Spare Parts Coordinator to manage post-sale equipment support, service revenue, and spare parts logistics. This is a key operations role working closely with customers, field technicians, and internal teams.

• Manage all incoming service inquiries (calls, emails, tickets) and maintain support tracking
• Coordinate equipment installations and technician schedules
• Oversee equipment service contracts and customer renewals
• Drive ongoing revenue through spare parts fulfillment and preventative maintenance services
• Maintain accurate logs of service activity and escalate issues to engineering if needed

• Prior experience in a technical service, field operations, or logistics role
• Strong communication and organizational skills
• Familiarity with inventory systems, service ticketing platforms, and parts ordering
• Background in manufacturing, cannabis equipment, or regulated industries is a plus
• Ability to work cross-functionally with sales, engineering, and admin teams

• 100% employer-paid health, dental, vision, life, short- and long-term disability insurance
• 50% employer contribution for spouse and children (up to 3 dependents)
• 401(k) with company match
• Paid holidays & PTO
• Relocation assistance considered on a case-by-case

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