Job Description

Job Title: Services Technician

Location: Austin, TX/Hybrid

Pay rate: $28/hr.W2

Duration: 6 + Months with possible Extension (Temp to Permanent)

Required Knowledge/Skills, Education, and Experience:

• High School Diploma and 3 years of technical customer service.
• Proper phone etiquette
• Ability to speak and write clearly and accurately
• Demonstrated proficiency in typing and grammar
• Knowledge of relevant software computer applications and equipment
• Knowledge of customer service principles and practices
• Effective listening skills
• Multi-tasking capabilities
• Proficiency with MS Office Suite

Required Competencies:

• Exemplary Attendance and Punctuality
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Preferred Knowledge/Skills, Education, and Experience:

• Experience with Linux or other command line interfaces.
• Bachelors degree or 2 years technical support experience.
• Electrical/HVAC Energy Management Systems experience.

Mandatory skill sets:

• Communications skills (both verbal and written)
• Previous EMS or HVAC controls experience
• Data Analytics and Metrics reporting (Excel skills)
• Technically inclined and detail oriented
• Top 3 skills you are looking for
• Excellent Customer Service Skills
• Computer literacy
• Candidates will work out of one location.

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