Job Description

Optomi, in partnership with a leading organization in the Media & Entertainment industry, is seeking a Travel Systems Analyst (4 month Contract) to support their Global Travel & Expense Technology Team based in Orlando, FL ! This role will play a key part in managing day-to-day operations and system configurations for global travel platforms, ensuring a seamless travel experience for employees and high-profile guests. The position is hybrid with Tuesdays onsite and the remainder remote.

What the right candidate will enjoy:

• A hands-on role in a globally recognized travel operations environment!
• Hybrid work schedule (only 1 day/week onsite)!
• Opportunity to support high-visibility non-employee travel, including VIPs and talent!
• Exposure to industry-leading travel tools such as Concur and Sabre!
• Joining a collaborative and customer-focused technology team!

Experience of the right candidate:

• 2+ years of experience in corporate travel, either on a corporate travel team or as a corporate travel agent.
• Proficient in Concur Travel (admin or advanced user experience preferred).
• Strong customer service and issue resolution skills; experience triaging support requests and managing escalations.
• Familiarity with GDS systems such as Sabre or Amadeus (nice to have).
• Basic proficiency in Microsoft Outlook, Excel, and PowerPoint.
• Comfortable executing tasks using SOPs, FAQs, and shared inboxes.

Responsibilities of the right candidate:

• Support day-to-day operations of the Global Travel & Expense Technology team.
• Monitor and respond to system support requests via a shared inbox.
• Manage travel booking errors and user issues for both employees and non-employees (e.g., VIPs, talent).
• Make systematic rule updates and configurations within Concur or related travel systems.
• Collaborate with the Sr. Travel Systems Analyst to ensure platform efficiency and user satisfaction.
• Ensure compliance with internal travel policies and provide first-level troubleshooting support.

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