Triage Nurse Job at Upward Health, New Orleans, LA

QmxMa2Rpc2hCb3dNWTFKY3dSNCtrU1phZ2c9PQ==
  • Upward Health
  • New Orleans, LA

Job Description

:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Triage Nurse will serve in a direct care and patient advocacy role and will ensure interdisciplinary care is optimized toward targeted outcomes. By collaborating with the Clinical Operations team to assess, plan, implement, coordinate, monitor, and evaluate services and outcomes to maximize the patient’s health. 

The Triage will ensure the safe and effective transition of care for patients discharging from the emergency department. Through telephonic-based outreach, the Triage Nurse will contact the patient or caregiver within 48 hours of discharge to conduct a comprehensive discharge assessment, conduct medication reconciliation, provide patient or caregiver education, support post-discharge order fulfillment (i.e., Durable Medical Equipment, Home Health Care, etc.), assess for any potential barriers to a successful transition to home, and evaluate for additional care planning needs. Additionally, the Triage Nurse will confirm the patient has a provider appointment within 7-14 days of discharge, or sooner, depending on the post-discharge needs of the patient. 

Real-time clinical triage will be conducted either telephonically from a patient directly calling UpwardHealth for clinical care, a field staff member reaching out for escalation needs, or a systematic alert based on documentation entered in the system requiring review and triage. For Remote Patient Monitoring (RPM) alerts, the Triage Nurse will take immediate action for abnormal or out-of-range patient results.

 

Skills Required:

  • Computer literacy and ability to effectively communicate within the business structure
  • Experience with completing real-time documentation in EHR and/or Care Management systems
  • Unrestricted registered nursing license in the state(s) of care management activities a minimum requirement

 

Key Behaviors:

Effective Communication: 

  • Clearly and compassionately communicating with patients and their families to gather information and explain processes.

Calm Under Pressure: 

  • Maintaining composure in high-stress situations and managing multiple patient needs simultaneously.

Active Listening:

  • Paying close attention to patients' concerns to accurately assess their conditions.

Empathy: 

  • Demonstrating understanding and compassion for patients' experiences and emotions.

Team Collaboration: 

  • Working effectively with other healthcare professionals to ensure seamless patient care.

Competencies:

Clinical Assessment Skills:

  • Strong ability to evaluate patient symptoms and vital signs quickly and accurately.

 

Critical Thinking: 

  • Using sound judgment to prioritize patient needs based on severity and urgency.

Knowledge of Medical Protocols:

  • Familiarity with triage guidelines and protocols specific to the healthcare setting.

Decision-Making:

  • Making quick and informed decisions regarding patient prioritization and the need for immediate intervention.

Technology Proficiency: 

  • Competence in using electronic health records and triage software to document assessments and track patient information.

Knowledge of Community Resources: 

  • Understanding available resources for referrals and support services outside the immediate healthcare setting.

 

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

 

PId85dda373394-30492-37563174

Job Tags

Immediate start, Remote job,

Similar Jobs

Royal Caribbean Group

Assistant Casino Manager Job at Royal Caribbean Group

POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management...

Preston Harris Group

PLC Programmer Job at Preston Harris Group

 ...PLC Programmer - Beverage/Food Manufacturing We are a leader in the beverage production and distribution industry and we are seeking an experienced PLC Programmer to join our automation team. The role involves programming and maintaining programmable logic controllers... 

Alegre Home Care

School Nurse LVN Job at Alegre Home Care

 ...We are seeking to hire a BSN School Nursefor the Tracy area public school districts. The work week is typically Monday through Friday 8am to 3pm during the school calendar. Students ages range from 5 to 18 years old and are in the general school population. Care Tasks... 

Grove Technical Resources, INC

Systems Engineer - W2 -Medical Device Job at Grove Technical Resources, INC

 ...may direct the work of other lower level professionals. The majority of time is spent delivering R&D, systems or initiatives related to new technologies or therapies from design to implementation - while adhering to policies, using specialized knowledge and skills.... 

Aalberts integrated piping systems

Environmental Health Safety Coordinator Job at Aalberts integrated piping systems

 ...Environmental Health and Safety Coordinator Conway, SC At Aalberts integrated piping systems Americas, Inc. we have the best, most complete flow control device and connection technology portfolio in the industry. Our goal is to make it an easier and better buying experience...